CUSTOMER SERVICE COORDINATOR

As a Customer Service Coordinator, your role is pivotal in ensuring exceptional customer satisfaction and seamless operations within your domain. Your responsibilities encompass a multifaceted approach, including, Customer Satisfaction, Compliance Management, Product Knowledge, Contractual Understanding, End-to-End Process Management, Continuous Communication, Conflict Resolution, etc.

Requirements

Fluent in English with at least 1 year of customer service experience.
Excellent communication skills, both written and verbal, and polite phone manners.
Proactive and organized, capable of juggling multiple tasks and managing time effectively.
Familiarity with CRM or Contact Center Phone systems is advantageous.
Strong active listening ability and proficient in using MS Office and G Suite.

Responsibilities

Provide quick and professional assistance to customers via phone, email, and chat.
Offer accurate details about our solar products, services, and installation process.
Help customers troubleshoot and solve problems effectively.
Work with internal teams to resolve customer issues promptly.
Keep thorough records of customer interactions in our CRM system.
Educate customers on the benefits of solar energy and sustainability.

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