SUNWISE ENERGY PRIVACY POLICY
Effective Date: March 24, 2026
Sunwise Energy LLC (“Sunwise,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy.
This Privacy Policy describes how we collect, use, and disclose personal information in connection with your use of the Sunwise Energy LLC website (collectively, the “Sites”) and personal information we collect from you or third parties through any other means to provide our services or perform other business activities (collectively, the “Services”). It also outlines our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this Privacy Policy carefully to understand how we will treat your information. If you do not agree with our policies and practices, do not use the Services. This Privacy Policy may change from time to time; the date the policy was last revised is identified at the bottom of this page. Your continued use of the Services after we make changes constitutes your acceptance of those changes, so please check back periodically for updates.
1. INFORMATION WE COLLECT
We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“personal information”), including:
Identifiers, such as your full name, physical address, email address, phone number, social security number, driver’s license or other government-issued identification, account identifiers and login credentials, and credit and identity information used to identify an individual.
Characteristics of protected classifications under applicable laws, including age and date of birth.
Commercial information, including account history related to purchases, service profile information related to your purchases and interests, feedback, communication preferences, customer service history, information related to home ownership or energy usage, and utility provider.
Project and qualification information, including your interest in solar, roofing, or battery solutions; estimated credit score range (if provided); average utility bill; and roof condition or related details.
Internet or other electronic network activity information, including IP address, log data, analytics data, application data, device ID, and other data collected through cookies and similar technologies.
Geolocation data, including general geographic location or more precise location data where permitted by law.
Audio, electronic, visual, or similar information, including, where permitted by law, recordings of phone calls and audio, image, or video recordings of visitors to our offices or events.
Professional or employment-related information, including the business or organization an individual represents, their title, and information related to their role.
Sensitive Personal Information, including social security number, driver’s license or other government identification, precise geolocation data, and account login credentials. Each type of Sensitive Personal Information may also fall under another category of personal information listed above.
Demographic information, including age and date of birth.
Inferences drawn from other personal information, including predictions about your interests and preferences and related service profile information.
Communication Consent. By providing your phone number, email address, or other contact information to Sunwise Energy LLC or its shared partners — including Sundra — you consent to be contacted by email, phone calls, and SMS/text messages. Communications may include quotes, appointment scheduling, project updates, installation notices, service notifications, customer support, and promotional or informational messages related to your project or our services. Message frequency may vary, and standard message and data rates may apply.
2. HOW WE COLLECT INFORMATION
We collect information through several methods: (A) information you provide to us directly; (B) information we automatically collect; and (C) information we receive from third parties. This includes data that identifies you personally, whether directly (e.g., your name) or indirectly (e.g., information about your online behavior).
A. Information You Provide to Us
We may collect personal information directly from you when you provide it through the Sites or Services — for example, when you register or create an account, request a quote or consultation, sign up for our email list, fill out a survey, request customer support, or otherwise communicate with us. We also collect information submitted through website forms, chat interactions (AI and live agent), phone calls, inbound inquiries, and advertising platforms such as Meta and TikTok lead forms.
B. Information Automatically Collected
Whenever you visit or interact with the Sites, we may use technologies such as cookies, clear GIFs, pixel tags, log files, and third-party services to automatically collect personal information about users of the Sites and interactions with our emails and online advertisements. This includes your IP address or other unique device identifiers, browser type, device type, system type, domain name, usage data (pages visited, time spent, navigation patterns), and click-stream data. For legal compliance purposes, we may also capture or record your interactions with www.sunwiseusa.com to confirm that your information was submitted through our Sites.
We may also use third-party analytic and tracking tools, such as Google Analytics, Meta Pixel, and Google Ads tracking, to better understand how people use the Sites and to improve our marketing effectiveness. These tools may use cookies or similar technologies to collect and store information about you and may combine that information with data collected from other sources. We do not have access to or control over these third parties’ use of such technologies.
C. Information Collected from Other Sources
We may acquire information from third-party sources, including commercially available data aggregators and public databases. This information may include your name, demographic details, utility usage information, interests, and publicly observed data. We may also receive information from third-party marketing partners and shared partners who operate in conjunction with our services.
D. Combination of Information
We may combine information we receive from and about you — including information you provide, information we automatically collect, and information obtained from third-party sources — to better understand you as a customer and to deliver more relevant services, content, and advertising.
3. HOW WE USE YOUR INFORMATION
A. General Use by Sunwise Energy
We may use the personal information we collect for any of the following purposes: to provide our Sites and Services; to analyze, improve, and maintain our operations and develop new products and services; to provide you with requested information, products, or services; to contact and communicate with you when necessary; to schedule appointments, send follow-ups, and deliver service-related messages; to plan, implement, and evaluate energy-use and efficiency programs; to assess the suitability of your home for a solar system; to carry out our contractual obligations and enforce our rights, including for billing and collection; to notify you of changes to our Sites or Services; to deliver customized content, targeted offers, and advertising on the Sites and across other platforms; to determine the effectiveness of our marketing programs; and to use your data in aggregated, non-identifiable formats for analytical and demographic purposes.
We also use your information to contact you by phone, email, and SMS/text message for purposes such as providing quotes, scheduling appointments, sending project updates, and sharing promotional offers related to our services, consistent with your communication preferences and applicable law.
We use Sensitive Personal Information to provide goods or services you have requested, to deliver customized content, to perform credit checks and process payments, and to assess the suitability of your home for a solar system.
B. Interest-Based Advertising
We may use third parties to measure and target advertisements for our products and services tailored to your online interests. To facilitate these activities, we allow these third-party companies to use cookies, web beacons, pixel tags, and similar technologies to collect certain data about your online activity. We may also display interest-based ads through platforms such as Google, Facebook, and other social media channels using tools like Facebook Custom Audiences, which allow us to personalize ads based on your experience with us without sharing your personal information directly with those platforms.
4. DISCLOSURE OF YOUR INFORMATION
A. Disclosures by You
The Sites offer opportunities to share content, submit inquiries, fill out surveys, and otherwise interact publicly. Any information you disclose in public areas of the Sites or through linked third-party platforms becomes public information. Please exercise caution when sharing personal information in these areas.
B. Disclosures by Us
We may share your personal information for business or commercial purposes as follows:
With affiliates and subsidiaries for business and operational purposes. With service providers and third-party contractors who support our business operations and are required to keep personal information confidential and use it only for the purposes for which it is disclosed to them. With marketing partners and advertising vendors who provide cookies, pixel tags, web beacons, or similar technologies to manage and improve our online and email advertising campaigns. With financing companies, installation partners, and subcontractors as necessary to deliver our services. With our trusted partner Sundra, as well as other approved shared partners, when necessary to provide you with additional options related to solar, roofing, home energy products, financing programs, warranty and protection programs, installation services, customer support, or other services that support your project. In connection with a sale or transfer of our business or assets, in which case your information may be transferred as part of that transaction. To comply with applicable law, including in response to court orders, subpoenas, or government regulatory requests. To enforce our rights or protect the safety and security of our Sites, systems, and customers. In aggregated or de-identified form with third parties for marketing or analytics purposes.
Sunwise Energy does not sell personal information to unrelated third parties for their own independent marketing purposes. Any partner receiving your information is required to use it solely for the purpose of providing the requested services, maintain reasonable privacy and security practices, and comply with applicable laws, including all communication, email, and SMS/text messaging regulations.
5. COMMUNICATION & SMS MESSAGING
By submitting your information through our website, forms, or lead capture tools, or by otherwise providing your mobile phone number to Sunwise Energy, you agree that Sunwise Energy may contact you by phone, email, and SMS or text message for purposes such as providing quotes, appointment reminders, scheduling confirmations, project updates, follow-ups, and promotional offers related to our services. These messages may occasionally include information about trusted partners that support solar system evaluation, installation, financing options, or other services related to your project.
Standard message and data rates may apply, and message frequency may vary based on communication needs. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP. Your choice to opt out of SMS marketing will not affect transactional or project-related communications necessary to complete work you have requested.
Consent to receive SMS or text messages is not required to obtain a quote, estimate, or any Sunwise Energy product or service. Sunwise Energy does not charge for SMS messages, but your mobile carrier’s message and data rates may apply.
6. YOUR CHOICES & OPTING OUT
A. Cookies and Tracking Technologies
You may adjust your device or browser settings to limit certain tracking or decline cookies. Doing so may affect your ability to use certain features of the Sites. Our Sites may not recognize “do not track” signals from all browsers.
B. Interest-Based Advertising
To opt out of interest-based advertising by Digital Advertising Alliance (DAA) participating companies, visit http://www.aboutads.info/choices/. To opt out through the Network Advertising Initiative (NAI), visit http://www.networkadvertising.org/choices/. To opt out of mobile targeted advertising, visit http://www.aboutads.info/appchoices. To prevent your data from being used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
C. Unsubscribing from Marketing Communications
To opt out of marketing emails, follow the unsubscribe instructions in any email you receive from us or contact us at info@sunwiseusa.com. To opt out of SMS messages, reply STOP to any message you receive. To opt out of marketing phone calls, email us at info@sunwiseusa.com with “Do Not Call” in the subject line, call us at 610-228-2480, or ask to be placed on our Do Not Call list when you receive a call from us. We will honor your request as soon as reasonably practicable. Your opt-out choices will not affect transactional or project-related communications necessary to complete active work you have requested.
D. Accessing, Updating, or Deleting Your Information
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the information in the Contact Us section below. We may not be able to accommodate requests to change or delete information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect. We also maintain internal Do Not Contact (DNC) lists to honor opt-out requests on an ongoing basis.
E. Accessing, Updating, or Deleting Your Information
You may request access to, correction of, or deletion of your personal information at any time. To submit a data privacy request, including a request to delete your personal information, please use our online request form at https://na1.hs-data-privacy.com/request/HDBpLjPaH3XpYrE-Aw84Nw, or contact us directly using the information in the Contact Us section below.
We may not be able to accommodate requests to change or delete information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect. We also maintain internal Do Not Contact (DNC) lists to honor opt-out requests on an ongoing basis.
7. CALL RECORDING
Phone calls with Sunwise Energy may be recorded for quality assurance and training purposes. Callers are notified when recording is in use.
8. NOTICE OF ACCESSING, COLLECTING, STORING, USING AND DISCLOSING ENERGY USAGE INFORMATION
To standardize rules regarding customer privacy, the California Public Utilities Commission has issued “Rules Regarding Privacy and Security Protections for Energy Usage Data.” These rules allow us to disclose information about a customer to a third party without consent as necessary to provide or bill for electrical power services; to comply with state or federal law or orders of the California Public Utilities Commission; to plan, implement, or evaluate energy management, demand response, or energy efficiency programs (to opt out of this purpose, please email us at info@sunwiseusa.com); to respond to lawful warrants or court orders; and to provide personal information to emergency responders in situations involving an imminent threat to life or property.
9. THIRD-PARTY LINKS AND PLUG-INS
Our Sites may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. The Sites may also offer social plugins from social media platforms, which may allow those platforms to collect data from or about you. Your use of social plugins is subject to each social media site’s own privacy policy.
10. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 13, and we do not knowingly collect information from children under 13. We do not sell the personal information of consumers we know to be under the age of 16 without the required affirmative authorization.
11. DATA SECURITY
We have implemented reasonable measures designed to protect your information from accidental loss and unauthorized access, use, alteration, and disclosure. These measures include SSL website encryption, restricted employee access to data, and secure systems with authentication safeguards. While no system is completely secure, we are committed to protecting your information. The transmission of information via the internet is not guaranteed to be fully secure, and we cannot guarantee the security of information you transmit to us.
12. GEOGRAPHIC SCOPE
Our services are primarily intended for customers located in New Jersey, Pennsylvania, and Delaware.
13. U.S. STATE PRIVACY LAWS
If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you may have additional privacy rights under applicable state law, including the right to know what personal information we collect, the right to access and receive a portable copy of your data, the right to correct inaccuracies, the right to request deletion, the right to opt out of the sale or sharing of personal information, the right to limit use of Sensitive Personal Information, the right to opt out of automated decision-making or profiling, and the right to appeal our decisions regarding your privacy requests.
In the last 12 months, we sold, shared, or disclosed for targeted advertising purposes the following categories of personal information: Identifiers, Commercial information, Internet or other electronic network activity information, and Geolocation data, to Business and Marketing Partners, Online Advertising Networks, Social Networks, Analytics Providers, and Demand Response Programs.
To submit a privacy rights request, please call us at 610-228-2480 or email us at info@sunwiseusa.com. We will process opt-out of sales requests within 15 business days and all other privacy requests within 45 days, subject to applicable exceptions and extensions permitted by law. To submit a request to exercise any of the privacy rights identified above, please complete our online Data Privacy Request Form at https://na1.hs-data-privacy.com/request/HDBpLjPaH3XpYrE-Aw84Nw
California “Shine the Light.” California residents may request information about how we disclose personal information to third parties for their direct marketing purposes. To make such a request, email us at info@sunwiseusa.com.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. If we make material changes that allow us to use your personal information in a less restricted way, we will make reasonable efforts to notify you. Your continued use of the Sites and Services after any update constitutes your acceptance of the revised policy.
15. CONTACT US
To ask questions or comment about this Privacy Policy and our privacy practices, please contact us:
By Mail: Sunwise Energy LLC, Attn – Marketing (Privacy), 1401 Chapel Avenue W, Cherry Hill, NJ 08002 By Email: info@sunwiseusa.com By Phone: (610) 228-2480
Last Updated: March 24, 2026